Contact Us

We’re a small, veteran-powered family business based in the mountains of Idaho — and we’re here to help you get the ironwork you need, the right way.

Whether you have questions about custom sizes, finishes, installation, or an order already in progress, you can reach us anytime. Here’s how.

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How to Reach Us

Phone (24/7 – Answered by Rosie, our AI receptionist): 844-205-7266

Rosie can answer common questions, collect project details, take messages, and direct your call to the right person.

Live Agent Hours: Monday–Thursday · 8:00 a.m.–1:30 p.m. (MST)

During these hours, a real member of our team returns messages, calls customers back, answers new calls, and assists with orders.

Text Line (SMS Only): 208-904-6820

We try to reply outside live agent hours when possible — but please understand we are a small crew working full-time in the shop.

Email: office@oldwestiron.com

We do our best to respond promptly, but during heavy production weeks response may take longer.

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A Note on Our Hours

We keep smaller customer-service hours so we can keep our product prices fair and spend the majority of our day forging, finishing, and packing your orders.

Your patience supports American craftsmen — not a call center.
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Custom Orders & Our $35 Manual Order Fee

We’re always happy to help you place an order or walk you through checkout.

But because writing up orders manually can take 30 minutes to 2+ hours (especially for custom sizing or hardware sets), we charge a $35 Custom Order Fee for any order we manually enter by phone or email.

You will NOT be charged this fee if you place the order online yourself.

We are more than happy to guide you step-by-step — you click the buttons, you skip the fee.

For custom ironwork, we’ve found most customers don’t mind this small, fair charge for personalized design attention and accurate quote creation.

Visit Our Forge in Felt, Idaho

We’re located on Old West Ranch beneath the historic Buffalo Bluff in Teton Valley, Idaho.

Old West Iron
5511 W 10500 N
Felt, ID 83424 · USA

Please call ahead to schedule time with our designer or fabricator so we can be sure the right person is available to help you.

Visit Local Hardware Store Page

Real people. Real craftsmanship. Real answers.

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What We Can Help With

  • Choosing the right hardware for your project
  • Custom sizing and design questions
  • Installation guidance
  • Textures, finishes, and style matching
  • Order updates & lead times
  • Quotes for custom projects
  • Wholesale & trade inquiries
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Why Contact Us

Whether you’re restoring a historic home, planning a custom build, or choosing the right hardware for your project, we’re here to help you get it right the first time.
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Customer Support Philosophy


We’re a small family business — every call, text, and email comes straight to someone who works hands-on in our shop. We are not a call center, and we don’t outsource support. We give every customer the same honest, straightforward guidance we’d want ourselves.”

Family-Owned

Veteran-Powered

Hand-Forged Iron

Worldwide Shipping

Questions? Comments? Let your customers get in touch with you by filling out the email form below.
Reassure them that someone will get back to them within a certain timeframe.

Get in touch

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Contact infomation

Opening hours

Mon - Fri, 8:30am - 10:30pm,
Saturday, 8:30am - 10:30pm,
Sunday, 8:30am - 10:30pm

FAQPage

Do you offer rush orders?


No. Because our work is handcrafted, we do not offer rush production. Please order early and allow time for forging and finishing.

Can Rosie help me place an order?

Rosie can answer questions and guide you, orders can be placed online or our live agent can process manual orders — which incur the $35 Custom Order Fee.

Do you ship internationally?

Yes. We ship worldwide. See our Shipping Information page for details.

Can I pick up my order at the forge?

Yes — please call ahead to arrange a pick-up time. Please keep in mind our product lead times.