We love hearing from you — whether you have a quick question about finishes or you're starting a custom iron project from scratch. As a small, family-run business, we do our best to respond quickly, thoughtfully, and with the same handcrafted care we put into our products.

Below is everything you need to know about how (and when) to reach out to us.

Business Hours

We are open Monday–Friday from 8:00 AM to 4:00 PM Mountain Time (MT), but our office staff is only available to answer the phone, email, and other inquiries Monday-Thursday 8:00 A.M. to 1:30 P.M. MT.
Please keep in mind: Our shop and office are closed on weekends and major holidays.

Phone Calls

Need a quick answer, want to pay for an order, or not sure who to ask?
Give us a call during business hours at:
Toll-Free: 844-205-7266
Shop Cell (call or text): 208-904-6820

Best for:

• Simple questions

• Making a payment

• Clarifying hardware options

• Lead time estimates

Please note: If our answering machine transfers you to an agent and your call is not answered, no agents are available. Please try again later or leave a message on our answering machine.

Text Messaging

You can now text our office cell at 208-904-6820. It’s a great way to reach out with a photo or for simple questions or order updates if you’re on the go.

Meet Rosie – Our AI Receptionist

If we miss your call, don’t worry — Rosie, our friendly AI-powered receptionist, is on the job. She can:

• Take detailed messages

• Provide resources or links

• Answer common product and policy questions

• Pass your request along to the right team member

Rosie helps us make sure no message gets lost, even when we’re busy forging your order.

Email Us

For more detailed inquiries, especially if you have drawings, inspiration photos, design requirements, or a large or complex order, email is the way to go. This allows us to streamline the process of providing a quote, filing a return/exchange request, or simply getting the blacksmith's opinion on your project's requirements. 

Email: office@oldwestiron.com

Best for:

• Custom order requests

• Damaged or incorrect orders (please include a photo of the damage or error!)

• Attaching photos or diagrams

• Bulk or project-based orders

Instant Chat on Our Website

Prefer to chat online? Our instant chat feature connects you with a real human — no bots here. This is usually the same person who answers our phone calls and emails, so please be patient.
We typically reply within 1–2 business hours during office hours.

Visit: oldwestiron.com/contact-us »

Please Be Patient – We’re a Small Team

Old West Iron is proudly small and family-run. That means every message is handled by someone who knows the trade — but it also means our response times may vary, especially during busy seasons.

We appreciate your patience and support as we continue to deliver hand-forged, made-in-USA hardware with heart.

A Quick Recap:

Contact Us Here »
Whether you call, email, text, or chat — we’re always glad to hear from you.

Written by the Old West Iron Forge Team
Crafting authentic American ironwork from our Idaho forge since 2011.
Experience-backed, veteran-built, and proudly Made in the USA.