We are here to help

We have a “One Time Draw Fee” that may apply to your order. This means if the design you want is not one of our own or if you are changing one of our designs, there will be a one time draw fee applied to the order that can range in price depending on the difficulty of the design. This also includes custom radiuses on certain items. Anything that must be drawn on CAD first and then cut out, will have a draw fee.

I placed an order but now I need to change something. What can I do?

Please call our office or send us an email to change your order. Please note that we will be charging a $10 change fee for each request carried out more than 24 hours after the order is placed.

Not at this time but we have one in the works! We are hoping to have our catalog available late spring 2020.

Our lead time is always changing depending on the amount of orders we have processing through the shop. Smaller items, such as fasteners, have an estimated 2 -5 business day lead time. Larger items (anything that has to be drawn, cut, or fabricated) have an estimated 7-14 business day lead time. Keep in mind your order lead time is calculated by the item with the longest lead time. This can be longer during summer months and around holidays, and may be shorter between February – April. For more lead time information, please click here.

Unfortunately, your poor planning is not our responsibility. It takes time to make these products and we do not take rush orders. Everyone wants their order as soon as possible and we will not delay other customers orders to get yours done faster. Please view the lead time associated with each product on their order form. Everyone is in a rush these days, please take a moment to understand it takes time to put quality craftsmanship into hand made products. We cannot pull your custom designed item off a shelf. If you still need something yesterday, please go to a local hardware store.

If you are between sizes on (almost) anything, we can adjust the order for you once it’s placed or we can write it up for you! There is a comments box at check out where you can note any changes or specifications that are not listed on the order form, such as hole location and in-between sizes.

We accept PayPal credit or we have a payment plan for orders over $2,000 USD. Please contact Office@OldWestIron.com to see if you qualify and to receive the necessary paperwork.

Almost all of our products are made from a low or medium carbon steel. A few products are bronze, copper, cast iron or cast steel. Materials are noted at the bottom of each category, such as “Clavos” or “Beam Straps”.

Yes and no, wrought iron is no longer made on a commercial scale, so we do not have any products made of wrought iron material. There are few iron workers in the US who specialize in Wrought Iron. Please view our article on wrought iron here. We do have a color finish that is made to mimic the look of authentic wrought iron. Please view our color finishes here.

Most of our products are made right here in our shop or are purchased from other US manufactures (such as our fasteners) to be re-worked and refinished in our shop. A few items are imported from small manufacturers in India with whom we have built relationships with over a number of years. These items include our clavos, some door / furniture hardware, and a few of the corbels. Any items that are imported are noted as such so for full transparency.

Most of our products do not include fasteners. Some of our smaller products, such as cane bolts and hinges have options for included fasteners or just holes. Larger items, such as T plates do not include fasteners but you can purchase them from our website.

While we don’t have every product in every texture and finish, you can view sample pictures here.

Lags and wood screws have a pointed tip and are made to screw in.

Bolts and machine screws have a flat end and receive a nut.

For more details, please view this article.

All lags are grade 2/ A305. Most bolts are grade 5 but smaller sizes may be grade 2/ A305.

Lags may be installed with 8 pointed sockets. Pyramid and diamond head decorative screws should be installed with the appropriate square head driver or 8 pointed socket. All of these can be found on our website here.

We do not recommend it as they are not intended to be used this way. And we especially do not recommend installing anything with a clavo that will be over head height. Our nails are only ¾” long, once you go through the metal material, you will have about ½” of nail left which is not enough to secure anything. Anytime clavos are installed, we suggest applying epoxy or another type of construction adhesive to the nail to secure it better.

A concealed joist hanger is shaped like a box without the top and one side. This allows for the pack piece to be mounted in the wall behind the end of the joist. This is an option for joists/ beams that are not yet installed.

A tabbed joist hanger is shaped like a “U” with a tab on each side. This is to install on joists/ beams that are already up.

Yes. We now have an option on the order form for the angle degree – 90*, 45*, 135* or custom.

Yes, we sell them as V plates. Please view the V plates here.

A beam strap is made so the two sides sit vertically. The width measurement will be the bottom of the “U”/ bottom of the beam.

A mantel strap is made so the two sides sit horizontally. The height measurement will be the bottom of the “U” / face of the mantel.

1/8” is still pretty sturdy. We will happily start a bend for you which will make wrapping it much easier. For additional costs, please email Office@OldWestIron.com

Yes. Of course, you will want an appropriate size fastener to install the hinge. We always suggest providing us with an estimate of the door weight so our fabricator can make the hinge accordingly.

1/8” is still pretty sturdy. We will happily start a bend for you which will make wrapping it much easier. For additional costs, please email Office@OldWestIron.com

If you order a hinged door, yes, the jamb/frame is included.

Yes, the glass is included in the additional cost of the window. It will be packaged in a white bubble envelope with your door.

Our thermometers go up to 800 degrees F. If you choose a thermometer on your door, the thermometer will be included.

Please view our Pizza Oven Door FAQ article here.

Shipping rates include shipping and handling costs. We can either build this price into our product pricing (like companies who offer free shipping do) or we can give you the full shipping cost. We have found this is a better result for the customer -- when shipping overcharges do occur, we can refund you the difference. Please keep in mind that shipping charges are calculated by weight and box size, and because metal is heavy and some items are rather large, costs can be more than expected.

No. Due to our location and our drivers route, packages are picked up after the cut off time for overnight and expedited shipping. Please see our shipping information for more details here.

Keeping in mind that our product lead time is separate from ship time, ship time can be between 2-5 business days depending on the shipping method you choose. Of course, this may be delayed on the curriers end by weather, road closures, etc. Please view our shipping information page here for more details.

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

Shipping rates include shipping and handling costs. We can either build this price into our product pricing (like companies who offer free shipping do) or we can give you the full shipping cost. We have found this is a better result for the customer -- when shipping overcharges do occur, we can refund you the difference. Please keep in mind that shipping charges are calculated by weight and box size, and because metal is heavy and some items are rather large, costs can be more than expected.

Orders will state “processing” from the time they are paid for until they are packaged and a shipping label has been printed. Then it will state “shipped”. Any orders that have not been paid for will state “awaiting payment”.

Soleat populo saperet eu per, tale lorem tractatos ex nec, per posse viris probatus ad. Omnes partem accusamus duo cu, no has movet eloquentiam, et tota malis nemore pri. Cu causae appareat per, id essent option mei.

Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos

Soleat populo saperet eu per, tale lorem tractatos ex nec, per posse viris probatus ad. Omnes partem accusamus duo cu, no has movet eloquentiam, et tota malis nemore pri. Cu causae appareat per, id essent option mei.

Eam id reformidans voluptatibus, ubique instructior vix ad. Te velit maluisset aliquando his, harum postea deleniti ius eu. Pri agam omnis sententiae eu, ne timeam eripuit sed.

Diam mnesarchum cotidieque ut mei, populo quaeque definitionem ut mei. Euismod debitis vivendo est ex, alii verear comprehensam ei sea. Alia augue vituperata cum et, vim dico essent constituam cu, an equidem splendide comprehensam quo. Cum cu munere saperet deleniti, vis utamur maiorum at. Eu vidisse similique persequeris eos